Company Background Hughes Insurance, first established in 1977, is dedicated to the Irish market. The success of the business is attributed to ‘offering local people great insurance products and competitive prices’. The company originated as a family run business, selling car insurance through inbound and outbound calls. Hughes currently has over 200 staff in the Customer Service Centre.
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Founded in 1987 by Fran Cotton and Steve Smith, Cotton Traders is a multi- channel retailer and mail order company, specialising in clothing that provides comfort and durability in contemporary casual styles. The company employs over 1000 staff and has over 125 shops throughout the UK, providing an annual turnover in excess of £75 million.
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The Fire solution helped the NHS improve their 24 hour Line for Patients and Care Workers to get information on their care, or to book appointments and assessments. They have a secret IVR option that the nurses and care workers can press to get through to the queues without having to go through all the options/messages that normal patients hear.
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Providing fleet incident management and roadside repair and recovery, FMG Support are a progressive and dynamic business. They have built their success on being able to react quickly to customer requirement and rapidly fluctuating demand.
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