“Having reliable call recording is just invaluable and has revolutionised the way we deal with complaints.”
NHS IT Director
Fire Solutions
Only Fire offers
this level of benefits
For complete confidence
PCI
Status
Service Provider Level 1
Concurrent
Licensing Model
Cost-effective and flexible
Secure
ISO9001, 22301, 27001 and Cyber Essentials Plus
Proprietary
Software
No complicated partner relationships to manage
Vendor
Agnostic
Connects to any CRM, WFM, or WFO
24/7
365
Aftercare and support
Modular
Design
Flexible and easy to configure
What Our Customers Say
Read about the real benefits Fire’s
solutions are delivering to our customers
Health Sector

“Having reliable call recording is just invaluable and has revolutionised the way we deal with complaints.”
NHS IT Director
Customer Contact Sector

“Being able to see accurate statistics rather than being in the dark has allowed us to focus the correct staff on the correct tasks.”
Contact Centre Manager
Retail Sector

“Using a mix of voice recognition and agents has allowed us to increase the sales we make without needing more agents.”
Contact Centre Manager
Intuitive software that needs little training allowing you full control across all customer communication channels.
Why Fire?
Maximise resource.
Improve customer experience.
Reduce costs.
The Fire platform offers tangible benefits.
Maximise resource
AI and automation means Agents handling boring repetitive tasks is a thing of the past. This allows you to optimise the productivity of Agents to ensure they are handling the more complex customer communications. The engineering behind Fire was always designed with reliability and availability at the forefront, this is critical in customer communications.
Improve Service
Improving the customer’s experience, allowing them to both self-serve and be dealt with by the correctly selected Agent can lead to increased customer satisfaction and loyalty. This can lead to higher customer retention, a positive brand image, increased referrals from happy customers and a competitive advantage in the market – by providing a superior customer experience.
Save money
Costs are reduced through efficient operations. More streamlined processes increase productivity resulting in increased earnings and with fewer Agents needed to complete the same amount of customer contacts.